Eric Rogers
816.588.9953
CAREER SUMMERY
I have a
very wide and deep understanding of most all aspects of IT. I have many years experience and have been
given the freedom to take on anything of interest in the IT arena with past
employers. I am professional in how I
interact with people, and how I conduct myself at all times.
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Technical Experience |
Microsoft DOS & Windows NT/9X/ME/XP/2000/2003
Windows
3.1/NT/9X/ME/XP networked client support experience, Windows NT
Workstation/Server 4.0, Windows 2000/2003 server including SBS. Capable of designing, installing, supporting most
any LAN/WAN based solutions for the windows platform. Extensive background with
installation of PC and server operating systems, and products and processes
that can increase efficiency in the installation. Microsoft OS protection
including virus, malware, adware, system backup, and file protection. Fileserver hardware, software, application installation,
upgrade/troubleshooting. OS migration
with 3rd party tools for moving from one hardware configuration to
another.
Electronic Mail
Exchange
5.5/2000/2003 installation/maintenance/general upkeep including preventative
maintenance. Spam protection management
using Trend micro, and Barracuda Networks Spamfirewall
appliance. Knowledge of older SMTP based email server applications. Good understanding of the SMTP protocol and
how it is used to transmit and receive internet based mail.
LAN/WAN/VPN
Managed a
large WAN consisting of 30+ sites, each having a WLAN and LAN with upto 75 devices attached. Designed, installed, and
maintained all hardware and configuration to support connectivity and routing
throughout entire WAN. Also designed and
implemented VLAN segmentation and ACLs to control
access and enforce IT policy for entire enterprise. Managed a Cisco 3745 with a 6MB ATM/IMA to DSL connection that
was used for the WAN transport.
Installed VPNs for special access using
Juniper hardware and software.
Internet and intranet
TCP/IP:
address subnets, design, and troubleshooting of routing and internet computing,
including locating IP overlay problems. Working knowledge of application
gateways, firewalling (including ACLs and DMZs), DNS, IIS.
Knowledge of internet commerce and security issues, and have limited
experience with SecurID types of authentication.
ISCSI SAN
Installation,
maintenance, and troubleshooting of an ISCSI SAN using a Stonefly storage concentrator,
and SCSI attached storage array. This included all components of the network; ISCSI
HBAs, Switches, and configuration. Managed over 2TB
of data, and about 15 partitions among 8-10 file servers. Performed several
data moves as space requirements changed.
Also was responsible for planning and forecasting future storage needs.
Terminal Server and Citrix
Managed a
Citrix farm comprised of 4 IBM blade servers, and about 110 users. This included a printing application called
“screw driver” to help bridge the gap in the native printing system from
Citrix. Managed a terminal server which
housed several applications for accounting, and other departments. Windows
Terminal server 2000/2003, Citrix Metaframe 1.8
Voice/Data and Telco
Phone
system knowledge of the Telrad, 3Com and Nortel KSU
systems. From install, upgrade,
maintenance, and configuration.
Supported at varying degrees, and different times, all aspects of voice
service. This included ordering, forecasting, finding savings, and working with
vendor to solve trouble. Experience with
Analog trunks (both POTS and DID), T-1s, T-3s, ISDN, PRI, Super and Smart
trunks. Advanced troubleshooting of the
mentioned circuits/services. Understanding of VOiP
and the requirements needed for a successful implementation across any
enterprise. Packet tagging /
prioritizing hardware needed to support such a system, also MPLS and its
function within a VOiP solution. Limited experience
with Alcatel VOiP, and was responsible for general
troubleshooting and user support.
Other Skills
I have
exceptional communication and management skills for LAN/WAN/server support
services, documentation and operational procedures. I have a knack for being
able to explain difficult technical and business concepts and ideas to
individuals with varying levels of personal expertise. I have been defined as a generalist and
team-player. I think well outside the
box and am not one to give up before exhausting all possibilities, which has
proven invaluable in my IT-related responsibilities. Additionally I have supported windows based
software and services including SQL, active directory, WINS, DNS, and managing
a laundry list of applications to varying degrees. Customer service and support
of all client/server environments, with responsibilities ranging from design
network architecture and topology integration. Accustomed to sourcing, ordering
and procurement, inventory tracking, assembly of systems, delivery,
installation and training; cabling, trouble-shooting, preventive maintenance,
and repair, warranty tracking, RMA and licensing. Researching of new products
or solutions as need arises. Knowledgeable in maintaining service accounts and
contract renewal dates. Project management experiences 5-10 large projects and
numerous smaller projects.
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Relevant Project History |
Wall ties and forms 05/07
to 06/08
Network Administrator
In-home Technician
Reece & Nichols Realtors
11/94 to 09/06
Network Services Manager